PINXS AI Chatbot
VersionV1.0.116
Last updated2026-06-25
SupportLifetime support
Updates12 months

PINXS AI Chatbot

Price range: £39.99 through £197.00

WordPress AI Chatbot Plugin

PINXS Ai Chatbot lets you add an AI-powered support chatbot to your WordPress website using your own OpenAI API key. Build a knowledgebase from pages, products, PDFs, CSV files and manual entries, then let visitors ask questions directly from your site.

The plugin is designed for practical website support, product guidance, documentation help and customer pre-sales questions. It includes usage limits, email transcript verification, chat logs, knowledgebase management and optional live human support takeover.

Own API key
No SaaS middleman. You control provider usage and cost.
Knowledgebase driven
Use pages, products, PDFs, CSV files and manual entries.
Live support handover
Let a human operator take over when needed.
Usage control
Set visitor limits, access rules and paid access options.
Documentation
SKU: N/A Category: Tags: , , , , , , , , , ,

Description

WordPress AI Chatbot Plugin

Add a smart AI support chatbot to WordPress

PINXS Ai Chatbot helps you provide instant website support using your own OpenAI API key and your own knowledgebase. Visitors can ask questions about your products, services, documentation, pages or support information directly from your website.

Build a practical AI assistant from WordPress content, WooCommerce products, manual knowledge entries, PDFs and CSV files, then control how it behaves with limits, fallback messages, transcript tools and optional human support takeover.

Own OpenAI API key
Knowledgebase powered
Floating chat widget
Live human takeover
Usage limits
WooCommerce paid access ready

🤖

AI website assistant

Let visitors ask questions and receive helpful answers based on your configured website knowledge.

📚

Knowledgebase answers

Use pages, posts, WooCommerce products, PDFs, CSV files and manual entries as answer sources.

👥

AI plus human support

Allow visitors to request human help and let an operator take over the conversation when needed.

How it works

Create a useful AI support assistant without paying for a separate chatbot SaaS platform.

1. Install and activate the plugin
2. Add your OpenAI API key and model settings
3. Build the knowledgebase from pages, products, files and manual entries
4. Configure limits, fallback wording and support options
5. Add the floating widget or shortcode to your site

Why use your own API key?

Your site connects directly to the AI provider through your own account, giving you more control and avoiding another monthly chatbot subscription layer.

No SaaS lock-in
Own API account
Control usage
Set limits
Adjust model
Own workflow

Flexible Knowledgebase

Train the chatbot on your own website content

PINXS Ai Chatbot is designed to answer from the information you provide. Build a knowledgebase from existing WordPress content, product information, manual entries and uploaded files so the chatbot can respond with more relevant answers.

✓ WordPress pages
✓ WordPress posts
✓ WooCommerce products
✓ Manual entries
✓ CSV imports
✓ PDF document imports

Hybrid AI and live human support

The chatbot can handle common questions automatically, while still allowing a human operator to take over when a visitor needs personal help. This makes it suitable for real support workflows, not just simple automated replies.

🟢

Online/offline support mode
Show visitors when live support is available or send them to the correct contact option.

🙋

Human takeover
Let an operator take control of a conversation when AI is not enough.

📩

Transcript options
Allow users to request email transcripts with verification protection.

Control usage, access and cost

Because the chatbot uses your own API account, the plugin includes tools to help control usage and prevent unnecessary API spend.

Daily question limits

Limit how many questions visitors can ask per day.

IP tracking and logs

Monitor usage, visitor limits and chatbot activity.

Blacklist controls

Block abusive or unwanted users from continuing to use the chatbot.

WooCommerce access

Optionally connect chatbot access to a WooCommerce product or paid access workflow.

Use the chatbot as a free support assistant, a limited visitor tool, or a controlled paid-access feature depending on your website model.

Demo Hub

View Plugin Nexus demos

The Plugin Nexus demo hub is being built to provide safe live demos and read-only admin previews for selected products. As the main site and demo site grow, more plugin demos will be added.

Public demos may disable AI actions, email sending, editing, saving or deleting features to prevent abuse and protect the demo environment.

Key features

💬

Floating chat widget
Add a chatbot button to your site so visitors can ask questions from normal pages.

🧠

Expert role prompt
Guide tone, role, answer style and boundaries with a dedicated instruction prompt.

📚

Knowledgebase manager
Create, edit, import, rebuild, search and manage chatbot knowledge sources.

🔐

Transcript verification
Email transcript tools can use verification to reduce misuse and protect visitors.

👤

Live human takeover
Allow a real operator to step into a conversation and support visitors directly.

📊

Logs and usage visibility
Review conversations, monitor usage and export data where needed.

Who is it for?

🛒

WooCommerce stores
Answer common product, licence, download and pre-sales questions.

📘

Documentation sites
Help visitors find answers from guides, FAQs, manuals and knowledgebase entries.

💼

Service businesses
Provide fast first-line answers before a human support request is needed.

🎓

Training and education
Help learners ask questions about course material, resources or site content.

🧰

Software product sites
Use product pages, docs and manuals to support plugin, theme or app customers.

🚀

Demo and support hubs
Give visitors guided answers while still offering contact or live support paths.

Choose your licence

Choose the licence that matches how many websites you need to activate. Each option includes a lifetime licence, lifetime support and 12 months of updates.

Starter
1 Site Licence — £39.99

Perfect for one website, one support hub or a single product/business site.

Growth
3 Site Licence — £97.00

Ideal for freelancers, small teams or a few client/project websites.

Best for agencies
Unlimited Sites — £197.00

Best for agencies, developers and businesses managing multiple websites.

Frequently asked questions

Do all licence levels include the same plugin features?
Yes. The difference is the number of websites you can activate.
Do I need my own OpenAI API key?
Yes. The plugin is designed to use your own API key so you control the provider account, usage and cost.
Can I control how many questions users ask?
Yes. You can configure usage limits to help control API usage and prevent abuse.
Can a human take over from the AI?
Yes. The plugin includes live human support workflow options so an operator can take over where appropriate.
Can I use WooCommerce to sell chatbot access?
Yes. The plugin can be used with WooCommerce paid-access workflows where you want chatbot access connected to a product or membership-style purchase.

Add smarter support to your WordPress website

Give visitors faster answers, guide them through your content and products, and offer live support when AI is not enough — all from inside WordPress.

WordPress AI Chatbot Plugin

PINXS Ai Chatbot Features

PINXS Ai Chatbot adds an AI-powered support assistant to WordPress, helping visitors ask questions and receive answers based on your own website knowledge base.

Build chatbot knowledge from pages, products, manual entries, PDFs and CSV files, use your own OpenAI API key, control public usage limits and offer live human takeover when AI support is not enough.

Core Purpose

  • Add an AI-powered chatbot to a WordPress website.
  • Answer visitor questions using the site’s own knowledge base.
  • Build a searchable support assistant from pages, products, manual entries, PDFs and CSV files.
  • Offer automated AI support without paying for a fixed monthly chatbot SaaS contract.
  • Use the customer’s own OpenAI API key for flexible usage-based costs.
  • Provide a live human takeover option when AI support is not enough.
  • Useful for product websites, software stores, support portals, WooCommerce stores, demo hubs and business websites.

AI Website Assistant

  • Adds a chatbot widget to the website frontend.
  • Allows visitors to ask questions in natural language.
  • Gives answers based on the website knowledge base.
  • Can guide visitors to product pages, documentation, demos or support options.
  • Helps reduce repeated support questions.
  • Can work as a first-line support assistant before a human takes over.
  • Provides instant responses when staff are offline.

Knowledge Base System

  • Create a dedicated chatbot knowledge base inside WordPress.
  • Import knowledge from WordPress pages.
  • Import knowledge from WordPress posts where supported.
  • Import WooCommerce product information.
  • Add manual knowledge base entries.
  • Upload PDF documents and turn them into chatbot knowledge.
  • Import structured CSV data.
  • Search and manage knowledge base entries from admin.
  • Edit or remove knowledge base content when product information changes.

Manual Knowledge Entries

  • Add custom question-and-answer style information.
  • Add product facts, support policies, licence details and demo URLs.
  • Add business-specific instructions.
  • Add troubleshooting guidance.
  • Add important links the chatbot should provide.
  • Add tags for easier organisation.
  • Keep manual entries focused and accurate.
  • Useful for information that does not already exist on a page or product.

PDF Knowledge Upload

  • Upload PDF documents into the chatbot knowledge base.
  • Extract text from product manuals, guides and support documents.
  • Review or edit extracted PDF text where available.
  • Use PDF content to answer customer support questions.
  • Useful for user guides, installation instructions, policy documents and technical manuals.
  • Lets the chatbot answer from existing support documentation instead of rewriting everything manually.

WooCommerce Product Knowledge

  • Import product names, descriptions and key product information.
  • Help visitors understand what each product does.
  • Point visitors to relevant product pages.
  • Answer common pre-sales questions.
  • Support Plugin Nexus-style software product catalogues.
  • Useful for comparing plugins, licence options and product features.
  • Helps visitors find the right product without browsing every page manually.

OpenAI API Connection

  • Uses the customer’s own OpenAI API key.
  • Avoids locking the site owner into a separate chatbot SaaS subscription.
  • Allows usage costs to be based on actual chatbot activity.
  • API key is configured inside the plugin settings.
  • Model and response behaviour can be controlled through plugin settings where available.
  • Suitable for website owners who want direct API-based AI rather than a bundled hosted platform.

Usage Limits

  • Set a daily question limit for visitors.
  • Limit usage by IP address where supported.
  • Helps control OpenAI API costs.
  • Prevents individual users from overusing the chatbot.
  • Allows free public access while still protecting the site owner’s API budget.
  • Useful for demo sites where visitors should test the chatbot but not use it without limit.
  • Admin users can be excluded from limits where supported.

Paygate / Paid Access

  • Optionally connect chatbot access to a WooCommerce product.
  • Allow customers to buy extended chatbot access.
  • Set access duration, such as 365 days, where configured.
  • Exempt paying customers from normal public question limits.
  • Useful for paid support, premium help desks or customer-only AI support.
  • Creates a practical route from free limited use to paid extended access.

Live Human Support

  • Allows a human operator to take over from AI chat.
  • Includes an online/offline support mode.
  • Visitors can request human help when available.
  • Admin can join the conversation from the WordPress backend.
  • Operator can release the chat back to AI when finished.
  • Helps combine automated support with real personal assistance.
  • Useful when the question is complex, commercial or needs judgement.

Chat Queue and Admin Monitoring

  • View visitor chat sessions from WordPress admin.
  • See active or waiting chats.
  • Monitor support conversations.
  • Pick up chats that need human help.
  • Review visitor questions.
  • Respond from the admin interface.
  • Helps staff manage support without needing a separate live chat platform.

Online / Offline Behaviour

  • Show live support as available when staff are online.
  • Show offline behaviour when nobody is available.
  • Let visitors continue with AI support when human support is offline.
  • Provide contact options when a human operator cannot respond.
  • Helps manage visitor expectations.
  • Useful for small businesses that cannot staff live chat all day.

Contact and Escalation Options

  • Add contact page buttons where configured.
  • Direct visitors to the correct support page.
  • Provide a route to formal support tickets.
  • Useful when the chatbot cannot answer a question.
  • Helps avoid dead ends in the support journey.
  • Can guide users to customer account, documentation or demo pages.

Chatbot Role and Behaviour Prompt

  • Configure how the chatbot should behave.
  • Tell the chatbot what the business does.
  • Define the tone and style of replies.
  • Set rules for how to answer out-of-scope questions.
  • Control whether the chatbot should provide links.
  • Keep responses focused on the website and product knowledge.
  • Helps maintain a consistent brand voice.

Out-of-Scope Handling

  • Detect questions outside the site’s knowledge area.
  • Give a controlled response rather than guessing.
  • Direct users back to relevant products, documentation or support.
  • Reduce misleading answers.
  • Keep the chatbot focused on approved business information.
  • Useful for commercial websites where accuracy matters.

Link and URL Handling

  • Provide direct links to important pages.
  • Link to product pages.
  • Link to demo hub pages.
  • Link to documentation or support pages.
  • Make URLs clickable where supported.
  • Helps visitors move from answer to action quickly.
  • Useful for sales and support workflows.

Admin Dashboard

  • Central settings area for chatbot configuration.
  • OpenAI API key setup.
  • Knowledge base management.
  • Usage limit settings.
  • Paygate settings where enabled.
  • Human support controls.
  • Chat logs or session review where supported.
  • Manual entry tools.
  • Import/export tools where available.

Search and Management Tools

  • Search knowledge base records.
  • Filter or review stored entries.
  • Edit outdated knowledge.
  • Delete old or incorrect records.
  • Rebuild the knowledge base when content changes.
  • Export records where supported.
  • Keep chatbot information clean and current.
  • Useful when products, prices, demos or support policies change.

Visitor Experience

  • Visitors can ask questions without searching the whole website.
  • Answers appear in a familiar chat interface.
  • Support is available instantly.
  • Product and support links can be provided directly.
  • Human help can be requested where enabled.
  • Chatbot can answer common questions even outside working hours.
  • Improves confidence before purchase.

Demo Site Use

  • Useful for interactive product demo hubs.
  • Can answer questions about available demos.
  • Can provide direct demo URLs.
  • Can explain how frontend and backend demos work.
  • Can limit the number of free questions per day.
  • Lets visitors test the chatbot itself as part of the demo experience.
  • Supports pre-sales education before visitors buy.

WooCommerce and Software Store Use

  • Helps explain software products.
  • Helps answer licence questions.
  • Helps guide customers to the right plugin.
  • Can explain update and support terms.
  • Can link to product pages and demo pages.
  • Can support customer-only chatbot access through WooCommerce.
  • Useful for Plugin Nexus-style product stores.

Security and Privacy

  • Keep the OpenAI API key private.
  • Restrict chatbot admin settings to trusted administrators.
  • Avoid placing sensitive private information into public knowledge entries.
  • Review knowledge base content before making the chatbot public.
  • Monitor chat usage to detect abuse.
  • Use visitor limits to control cost and misuse.
  • Keep WordPress, the theme and plugin updated.
  • Back up the site before major updates.

Cost Control Benefits

  • No fixed monthly chatbot SaaS contract required.
  • Site owner controls the OpenAI API key.
  • Usage limits help control API spend.
  • Paygate can recover support costs where required.
  • Public visitors can be limited while customers receive extended access.
  • Ideal for businesses that want AI support without committing to expensive hosted chat plans.

Practical Workflow

Install and activate the plugin.
Add the OpenAI API key.
Configure the chatbot role and response rules.
Import knowledge from pages, products, PDFs or CSV files.
Add manual knowledge entries for important facts.
Rebuild or refresh the knowledge base.
Set public usage limits.
Configure contact or support escalation options.
Enable live human support if required.
Test the chatbot as a normal visitor.
Review answers and improve knowledge entries as needed.

Practical Use Cases

Product support chatbot
Software pre-sales assistant
Plugin documentation assistant
WooCommerce product helper
Demo hub guide
Customer account support assistant
Paid AI support access
Internal knowledge assistant
FAQ replacement or enhancement
Live chat first-line triage
Small business website assistant
Documentation search helper

Suggested Website/Product Page Feature Blocks

AI website support
Knowledge base answers
OpenAI API powered
PDF knowledge import
WooCommerce product import
Manual knowledge entries
Usage limits
Paid access option
Live human takeover
Online/offline support mode
Contact page escalation
No fixed chatbot SaaS contract required

Additional information

Licence Type

Single Site, 3 Sites, Unlimited Sites

Built for serious WordPress sites

Clean, focused software made for performance, security, and practical site management.

  • Fast installation and clear setup flow
  • Regular updates and maintainable code
  • Designed to work with WooCommerce stores
  • Support and documentation friendly

Compatibility

VersionV1.0.116
Tested up toV7.0
Requires WP6.0+
Requires PHP7.4+ recommended, tested on PHP 8.3
HTMLHTML5
CSSCSS3
Download size123KB
LicenceLifetime licence
SupportLifetime support
Updates12 months
WooCommerceCompatible
Last updated2026-06-25
Single Site

Ideal for one website

Use on one live WordPress site. Ideal for a single business website, WooCommerce shop, portfolio, product page, or client project where only one activation is needed.

Multi Site

Great for client work

Choose this option if you manage several websites or need to use the plugin on more than one WordPress install. A good fit for freelancers, small studios, or businesses with multiple product sites.

Unlimited

Best for agencies, developers, and repeat projects

The unlimited licence is designed for people building multiple websites, client stores, product catalogues, or bundled services. It gives you more flexibility when using the plugin across a wider range of projects.

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